1. The Plan

The Executive Plan is a monthly managed technology service for private residences provided by Ryse Technology LLC, a Texas limited liability company (“Company,” “we,” “our”). By checking the acceptance box and completing checkout you (“Member,” “you”) agree to these Executive Plan Terms and to our Terms of Service and Privacy Policy, which apply to all services we provide. Where these Executive Plan Terms conflict with the Terms of Service on plan pricing, billing, or cancellation, these Executive Plan Terms control. A separately signed Executive service agreement, where one exists, governs the subscription it names instead of these terms.

2. Billing & Automatic Renewal

• The plan costs $720.00 per month, charged to your payment method via Stripe when you subscribe and automatically on each monthly renewal date thereafter, until you cancel.
• This is a recurring charge: the plan renews month-to-month with no fixed term and no long-term commitment.
• If a renewal charge fails, we may retry it; support booking is suspended while the plan is unpaid, and the plan may be cancelled for continued non-payment.
• Plan pricing may change prospectively. We will notify you by email at least one full billing cycle before a price change takes effect; continuing past the effective date is acceptance of the new price, and you may cancel before it applies.

3. Included Hours & Banking

• Each billing month includes 8 hours of professional technology services - on-site visits within the Austin metropolitan area and remote sessions - for you, the members of your household, and with your consent your household staff, across up to 5 residences of yours.
• Time is drawn down by the actual duration the technician logs for each session. Included hours you do not use carry forward to later billing months, provided the hours available in any month (that month's included hours together with hours carried forward) never exceed 16 hours; hours above that balance expire. Carried hours have no cash value and expire when the plan ends.
• On-site visits inside the Austin metro carry no trip or travel fees. Travel to a residence outside the metro is agreed in writing before we dispatch.

4. Included Beyond the Hours

The following are part of the plan and are not drawn from your included hours:

• A named primary technician as your principal point of contact, with a briefed backup technician when the primary is unavailable.
• A quarterly audit of your devices, accounts, network and firmware (one per calendar quarter, plus an initial audit when the plan starts), with routine findings remediated during the audit and a written summary delivered to you.
• Quiet maintenance between visits: firmware, configurations and security settings kept current, including network segmentation, gateway hardening, and monitoring of your and your household members' identifiers for exposure in known data breaches through the monitoring services we designate.
• Pre-arrival readiness checks of a residence's technology ahead of your scheduled arrival, when you tell us the date.
• A confidential documented profile of your technology environment (networks, devices, accounts, vendors, staff contacts, standing preferences), maintained by us to support continuity of service and shown to you in your dashboard.

Integrated home systems (lighting, shades, climate, audio-video, entry and voice control) are cared for alongside your installer or integrator, whose own service terms continue to apply to their equipment.

5. Priority & After-Hours Response

• Your requests receive priority scheduling and dispatch ahead of non-member bookings. Emergency remote support for critical incidents is available outside our published service hours.
• We aim to acknowledge a request within 15 minutes at any hour. This is a service target we work to, not a guarantee of response or resolution time, and it does not alter the warranty disclaimers in the Terms of Service.

6. Time Beyond Included Hours

Work beyond your remaining included hours bills at the member rate of $99 per hour (below our standard executive hourly rate published on our pricing page) in 30-minute increments, invoiced after the session and due within seven (7) days of the invoice date, payable online from the invoice email. Where we expect a request to materially exceed your remaining hours, we will tell you before doing the work. Hardware, parts, software licenses, and third-party services (including the monitoring services in Section 4) are not included in the plan and are billed separately with your approval.

7. Confidentiality

We treat everything we learn about your residences, household, staff, accounts and technology as confidential, use it only to provide the plan, and disclose it only to personnel and vendors who need it to do so, or as the law requires. Our personnel are bound by written confidentiality obligations and background-checked. On request we will sign a mutual non-disclosure agreement before the first conversation. Your documented profile remains yours; on cancellation we return or delete it at your direction, subject to the record retention described in the Privacy Policy.

8. Cancellation & Pause

• You may cancel anytime from your dashboard - the same place you subscribed - with no cancellation fee. Cancellation takes effect at the end of the current paid month; you keep full plan access and any remaining hours until then. No prorated refunds are issued for partial months.
• You may pause billing from the Ryse app or by contacting us; while paused, no charges occur and included-hours booking is unavailable. Resume anytime from your dashboard or the app.
• We may end or decline to renew the plan with at least one full billing cycle's notice, or immediately for non-payment, abuse of the plan, or conduct described in the Terms of Service.

9. Scope & Exclusions

The plan covers the technology of private residences: networking and Wi-Fi, computers and mobile devices, printers, televisions and entertainment systems, smart-home and integrated systems, cameras and entry systems, data backup, account and privacy hygiene, and related coaching. It does not include:

• hardware, parts, or software purchases (billed separately);
• work requiring a licensed trade (e.g. in-wall electrical work);
• forensic data recovery or lab-grade repairs;
• software development or business/commercial IT environments (see our Enterprise services);
• work covered by a manufacturer's warranty or a third-party service contract where our involvement would void it.

10. Everything Else

Warranties and disclaimers, limitation of liability, privacy and data handling, governing law, and dispute resolution are as set out in the Terms of Service. Questions about these Executive Plan Terms: [email protected] or 512.554.4790.