Terms of Service

1. Acceptance of Terms

By accessing our website, booking a service appointment, or utilizing any IT support and advisory services provided by Ryse Technology LLC, a Texas limited liability company (“Company,” “we,” “our,” or “us”), you (“Client,” “you,” or “your”) acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these terms, you must not use our services.

2. Description of Services - What We Do

Ryse Technology provides professional, on-site and remote IT support services for residential, executive, and enterprise clients in the Austin, TX metropolitan area. Our core service offerings include, but are not limited to:

• Home Network Setup & Optimization - Wi-Fi troubleshooting, router/access point configuration, and coverage optimization.
• Device Troubleshooting & Repair - Diagnosis and repair of slow performance, freezing, software errors, and general hardware/software issues for PCs, Macs, tablets, and smartphones.
• Work-From-Home Office Setup - Configuration of remote work environments, including VPN, printers, and multi-monitor setups.
• Cybersecurity & Scam Protection - Antivirus installation, ad-blockers, firewall configuration, and personalized security education.
• Data Backup & Recovery Assistance - Setup of automated backup solutions and guidance on data recovery options.
• Password Management & Digital Organization - Setup and migration of password managers and cloud storage consolidation.
• Smart Home & Entertainment System Setup - Streaming device configuration, smart TV setup, and cord-cutting assistance.
• 1-on-1 Tech Tutoring - Personalized instruction on using your devices, applications, and technology more effectively.
• Enterprise IT Strategy & Management - Virtual CIO advisory, cloud migration, compliance audits, and managed IT services for businesses.

3. Scope Limitations - What We Do Not Do

To ensure transparency and set appropriate expectations, the following services and situations are expressly outside the scope of our standard service offerings:

• Licensed Electrical or Structured Cabling Work - We do not perform any work that requires a licensed electrician, including running electrical conduit, installing new electrical outlets, or performing structured low-voltage cabling inside walls.
• Hardware Manufacturing Defects & Warranty Claims - We do not process manufacturer warranty claims on your behalf, nor do we guarantee repair of hardware that has failed due to a manufacturer defect.
• Data Recovery from Physically Damaged Media - While we can assist with software-based data recovery and backup setup, we do not perform clean-room or forensic-level data recovery from physically damaged hard drives or storage media. We can refer you to a specialized facility if needed.
• Software Development or Custom Programming - We do not build, modify, or debug custom software applications, websites, or scripts as part of our IT support services.
• Guaranteed Outcome on Third-Party Issues - We cannot guarantee resolution of issues that are caused by or dependent on third-party service providers (e.g., ISP outages, software vendor bugs, or cloud service downtime).
• Illegal Activity - We will not assist with any request that involves bypassing software licensing, circumventing digital rights management (DRM), unauthorized access to accounts or systems, or any other activity that violates applicable law.

4. Booking, Dispatch Fee & Cancellation Policy

To ensure operational efficiency and fair scheduling for all clients, the following policies apply to every booking:

• Minimum Service Requirement: All bookings require a minimum of one (1) hour of service for Residential appointments and two (2) hours for Executive IT Concierge appointments.
• Minimum Dispatch Fee ($60): A non-refundable minimum dispatch fee of $60.00 applies to all confirmed bookings. This fee covers the technician's travel time, initial system assessment, and administrative coordination. This dispatch fee applies if the booking is not canceled at least two (2) hours before the scheduled appointment time. If you cancel with more than two (2) hours' notice, no fee is charged.
• Late Cancellations & No-Shows: Cancellations or rescheduling requests made with less than two (2) hours' notice before the scheduled appointment will be subject to the $60 dispatch fee. If a technician arrives at the scheduled location and the client is not present or access is not provided, this will be treated as a “no-show” and the full dispatch fee will be charged.
• Rounding & Overage: If a technical session exceeds the pre-selected duration, additional time will be rounded up to the nearest 30-minute interval and collected at the conclusion of the session.
• Early Completion & Refunds: If the requested technical solution is completed in less time than pre-paid, we will refund the difference - provided the minimum service requirement has been met.
• How to Cancel: Cancellations can be made through your online dashboard, by calling us at (512) 554-4790, or by emailing info@rysetech.net.

5. Payment Terms

Payment for services can be made in person (cash or card) at the time of service, or pre-paid through our secure Stripe integration. We utilize industry-standard encryption (TLS/SSL) for all digital transactions. All prices are listed in U.S. Dollars. You agree to pay the applicable fees for services rendered, including any overages for time exceeding the pre-selected duration.

When invoices are due. Invoices for hourly Residential service, and for time beyond the hours included in a Ryse Home Plan, are due on receipt - the same day the invoice is issued, which is normally the day of service. Invoices billed to a business, and invoices for time beyond the hours included in an Executive plan, are due within seven (7) days of the invoice date (for Executive Plan overage, as stated in the Executive Plan Terms or the signed Executive service agreement, whichever governs your plan). Any other payment terms must be agreed to in writing. Each invoice states its own due date and can be paid online from the link in the invoice email.

6. Customer Obligations

• For on-site services, you must provide safe, timely access to the premises and the necessary equipment or systems.
• Data Backup Responsibility: It is your sole responsibility to ensure that all critical data has been backed up prior to the commencement of any technical work. We are not liable for any data loss that occurs during or as a result of service.
• You must disclose any known issues, recent changes, or relevant history about the systems or devices being serviced.
• You are responsible for providing valid login credentials for any accounts or systems that require access during the service.
• A person 18 years or older must be present (either on-site or reachable by phone) during all on-site service appointments.

7. Limitation of Liability

Ryse Technology provides technical support based on industry best practices; however, technology inherently involves risk. To the maximum extent permitted by applicable law:

• We are not liable for pre-existing system failures, hardware malfunctions beyond our control, or data loss occurring due to inadequate customer backup procedures.
• We are not liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill.
• Our total aggregate liability for any claim arising out of or relating to our services shall not exceed the greater of (a) $500 or (b) the total amount paid by you to Ryse Technology in the three (3) months immediately preceding the event giving rise to the claim.
• We do not guarantee that any particular technical issue will be fully resolved. Technology diagnosis is inherently complex, and some issues may require additional appointments, parts, or specialist referral.

Carve-outs. The limitations above do not apply to, and nothing in these Terms limits or excludes:

• liability arising from our gross negligence or willful misconduct;
• breach of our confidentiality obligations under Section 9;
• any liability that cannot lawfully be limited or excluded under applicable law, including without limitation under the Texas Deceptive Trade Practices – Consumer Protection Act (the “DTPA”); or
• liability for death or personal injury caused by our negligence.

8. Warranty & Service Guarantee

We stand behind our work. If an issue we addressed recurs within seven (7) days of the original service appointment, we will return to re-diagnose and correct the issue at no additional labor charge, provided the recurrence is directly related to the original scope of work and no other changes have been made to the system. This guarantee does not cover new issues, hardware failures, or problems introduced by third-party software or users after our service.

9. Confidentiality & Privacy

We respect your privacy and treat all client information as confidential. Any personal data, passwords, or proprietary information observed or accessed during the course of our service will not be disclosed, recorded, or shared with any third party. On request, we will execute a mutual non-disclosure agreement (or, where appropriate, your own). For full details on how we collect, store, and use your data, please refer to our Privacy Policy.

10. Mutual Indemnification

Each party (the “Indemnifying Party”) agrees to indemnify, defend, and hold harmless the other party and its officers, employees, and contractors from and against any third-party claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney's fees) to the extent arising out of or related to:

• the Indemnifying Party's gross negligence or willful misconduct;
• the Indemnifying Party's material breach of these Terms; or
• the Indemnifying Party's violation of any applicable law or regulation.

The indemnified party will promptly notify the Indemnifying Party of any claim and cooperate, at the Indemnifying Party's expense, in the defense thereof. To the extent of any conflict between this Section and a signed service agreement between you and Ryse Technology LLC, the signed service agreement controls.

11. Amendments

We reserve the right to update or modify these Terms of Service at any time. Any changes will be posted to this page with a new updated date. Continued use of our services after such changes constitutes your acceptance of the revised terms. We encourage you to review this page periodically.

For active subscription clients and clients with confirmed appointments, material changes to these Terms will be communicated by email at least thirty (30) days before they take effect, and will not apply retroactively to services already paid for.

12. Governing Law & Dispute Resolution

These Terms of Service are governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles. Any dispute arising from these Terms or the use of our services shall first be resolved through good-faith negotiation between the parties. If a resolution cannot be reached within thirty (30) days, the dispute shall be submitted to binding arbitration in Travis County, Texas, under the Commercial Arbitration Rules of the American Arbitration Association. Each party shall bear its own costs and attorney's fees unless the arbitrator determines otherwise.

Class-Action Waiver. You and Ryse Technology LLC agree that any dispute will be resolved by binding, individual arbitration and not in a class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative action.

Carve-Outs. Notwithstanding the foregoing, either party may (a) bring an individual action in small-claims court in Travis County, Texas, or (b) seek injunctive or equitable relief in court to protect its intellectual property, trade secrets, or confidential information, in either case without first resorting to arbitration.

30-Day Opt-Out. You may opt out of the arbitration agreement and class-action waiver in this Section by sending written notice to info@rysetech.net within thirty (30) days of first agreeing to these Terms. Opting out will not affect any other provision of these Terms or your ability to use our services.

13. SMS/Text Message Program

With your explicit opt-in - an unchecked-by-default checkbox on our booking form, or the notifications setting in your account dashboard - Ryse Technology LLC sends appointment-related text messages such as booking confirmations, appointment reminders, service updates, and technician on-the-way alerts with a live tracking link. Consent is not a condition of purchase or of any service.

Message frequency varies with your appointment activity (typically one to three messages per appointment). Message and data rates may apply; check with your mobile carrier. Carriers are not liable for delayed or undelivered messages.

You can cancel at any time by replying STOP to any message, after which you will receive a single message confirming your opt-out. Reply HELP for assistance, email info@rysetech.net, or call (512) 554-4790. You can also turn text updates off in your account dashboard at any time. For how we handle your mobile information, see our Privacy Policy.