Question 1

What kind of support do you actually offer?

Accepted Answer

We work at three scales. Residential covers Austin homeowners - Wi-Fi, smart home foundations, device troubleshooting, and backups. Executive is a white-glove concierge tier for busy professionals, family offices, and luxury residences, with a named technician and 24/7 priority response. Enterprise is for growing companies that need a real IT operation - vCIO advisory, cloud and identity, day-to-day helpdesk, and security/compliance. You can engage us for a one-time visit or as your ongoing IT team.

Question 2

How fast can a technician be on-site in Austin?

Accepted Answer

For Residential, we book same-day or next-day visits across the Austin metro, including Pflugerville. Executive clients get a <15 minute dispatch SLA, 24/7. Enterprise is governed by your service agreement - typically same-business-hour for critical issues, with named uptime targets. If it's an emergency, call our dispatch line and we'll route accordingly.

Question 3

Do you actually come to my home or office, or is this remote-only?

Accepted Answer

Both. We're a true on-site, in-home, and in-office service across the Austin metro - no appointment drop-offs, no shipping your laptop somewhere. Remote support is available when it's faster, but we don't hide behind a screen-share when the right answer is to show up.

Question 4

What's included in the Executive concierge tier?

Accepted Answer

A single named technician as your direct line, 24/7 priority response with a <15 minute dispatch SLA, luxury smart-home design and quiet maintenance (Control4, Crestron, Lutron, Sonos), hardened private networks, NDA-bound technicians, and seamless coverage across primary residence, ranch, or pied-à-terre - including pre-arrival readiness and in-flight remote support when you travel.

Question 5

Can you fix Wi-Fi dead zones or a network that keeps dropping?

Accepted Answer

Yes - this is one of the most common things we solve. We design proper mesh layouts, eliminate dead zones, segment guest and IoT traffic onto their own networks, and tune enterprise-grade routing to the way you actually use your space. We'll bring real diagnostic gear, not just a phone app.

Question 6

Do you handle backups and ransomware recovery?

Accepted Answer

Yes. We set up 3-2-1 backup strategies with encrypted offsite copies, and we rehearse recovery so you know it actually works - not just that the backup is running. If you've been hit by ransomware, call us immediately; we have a dedicated incident response process and can typically get you onto a clean environment within hours.

Question 7

Can you act as our outsourced IT department for a growing business?

Accepted Answer

That's exactly what the Enterprise tier is built for. You get a virtual CIO setting roadmap, budget, and vendor strategy; cloud and identity work across Microsoft 365 or Google Workspace with SSO and MDM; day-to-day helpdesk, onboarding/offboarding, and vendor management; and zero-trust security with audit-ready compliance for SOC 2, HIPAA, and CMMC.

Question 8

What about after-hours, weekends, or true emergencies?

Accepted Answer

Executive and Enterprise clients have 24/7 priority dispatch as part of the engagement - no ticket queues, no script readers, no waiting until Monday. Residential customers can call our emergency line for genuinely urgent issues outside business hours; we'll get to you the same day whenever it's physically possible.

Fast answers for urgent situations.

Ready to get started?

Fast answers for urgent situations.

Q01What kind of support do you actually offer?

Q02How fast can a technician be on-site in Austin?

Q03Do you actually come to my home or office, or is this remote-only?

Q04What's included in the Executive concierge tier?

Q05Can you fix Wi-Fi dead zones or a network that keeps dropping?

Q06Do you handle backups and ransomware recovery?

Q07Can you act as our outsourced IT department for a growing business?

Q08What about after-hours, weekends, or true emergencies?

Ready to get started?