Ryse Home Plan Terms

1. The Plan

The Ryse Home Plan is a monthly residential technology support membership provided by Ryse Technology LLC, a Texas limited liability company (“Company,” “we,” “our”). By checking the acceptance box and completing checkout you (“Member,” “you”) agree to these Home Plan Terms and to our Terms of Service and Privacy Policy, which apply to all services we provide. Where these Home Plan Terms conflict with the Terms of Service on plan pricing, billing, or cancellation, these Home Plan Terms control.

2. Billing & Automatic Renewal

• The plan costs $300.00 per month, charged to your payment method via Stripe when you subscribe and automatically on each monthly renewal date thereafter, until you cancel.
• This is a recurring charge: the plan renews month-to-month with no fixed term and no long-term commitment.
• If a renewal charge fails, we may retry it; support booking is suspended while the plan is unpaid, and the plan may be cancelled for continued non-payment.
• Plan pricing may change prospectively. We will notify you by email at least one full billing cycle before a price change takes effect; continuing past the effective date is acceptance of the new price, and you may cancel before it applies.

3. Included Hours & Banking

• Each billing month includes 5 hours of residential technology support - on-site visits within the Austin metropolitan area and remote sessions, including a work-from-home desk setup - for members of your household at your service address.
• Time is drawn down by the actual duration the technician logs for each session. Included hours you do not use carry forward to later billing months, provided the hours available in any month (that month's included hours together with hours carried forward) never exceed 10 hours; hours above that balance expire. Carried hours have no cash value and expire when the plan ends.
• Visits are scheduled through your dashboard during our published service hours, subject to availability. Priority scheduling means member requests are placed ahead of non-member hourly bookings; it is not a guaranteed response time.
• On-site visits inside the Austin metro carry no trip or travel fees.

4. Checkups & New-Device Setups

The following are included with the plan and are not drawn from your included hours when booked as such through your dashboard or the Ryse app:

• An initial technology checkup when your plan starts, and one checkup per calendar quarter thereafter - updates, backups, security settings and Wi-Fi reviewed on up to 5 devices per checkup.
• Up to 3 new-device setups per billing month, each covering up to 2 hours of setup and migration for one new device (phone, computer, tablet, TV, printer or similar).

Time beyond these limits - a further checkup in the same quarter, a fourth setup in a month, or setup time past 2 hours - is drawn from your included hours like any other session, and beyond those bills under Section 5. If a visit booked as a checkup or a setup turns out to be other work, the technician records it as an ordinary session.

5. Time Beyond Included Hours

Work beyond your remaining included hours bills at the member rate of $89 per hour (below our standard residential hourly rate published on our pricing page) in 30-minute increments, invoiced after the session and due on receipt - the same day the invoice is issued, payable online from the invoice email. Where we expect a request to materially exceed your remaining hours, we will tell you before doing the work. Hardware, parts, software licenses, and third-party services are not included in the plan and are billed separately with your approval.

6. Cancellation, Pause & Changing Plans

• You may cancel anytime from your dashboard - the same place you subscribed - with no cancellation fee. Cancellation takes effect at the end of the current paid month; you keep full plan access and any remaining hours until then. No prorated refunds are issued for partial months.
• You may pause billing from the Ryse app or by contacting us; while paused, no charges occur and included-hours booking is unavailable. Resume anytime from your dashboard or the app.
• You may upgrade to the Executive Plan from your dashboard or the Ryse app by accepting its terms. The change takes effect immediately: the difference in price for the rest of the current month is charged to your payment method on the day you switch, and your renewal date stays the same. Your included hours for the current month are prorated the same way - each plan's monthly allowance for the days it was in effect (hours already used still count) - and hours banked from earlier months carry over up to the new plan's bank limit.
• We may end or decline to renew the plan with at least one full billing cycle's notice, or immediately for non-payment, abuse of the plan, or conduct described in the Terms of Service.

7. Scope & Exclusions

The plan covers residential technology support: home networking and Wi-Fi, personal computers and mobile devices, printers, televisions and entertainment systems, consumer smart-home equipment, data backup configuration, and related coaching. It does not include:

• hardware, parts, or software purchases (billed separately);
• work requiring a licensed trade (e.g. in-wall electrical work);
• forensic data recovery or lab-grade repairs;
• software development or business/commercial IT environments;
• work covered by a manufacturer's warranty or a third-party service contract where our involvement would void it.

8. Everything Else

Warranties and disclaimers, limitation of liability, privacy and data handling, governing law, and dispute resolution are as set out in the Terms of Service. Questions about these Home Plan Terms: info@rysetech.net or 512.554.4790.