Day-to-day helpdesk
Onboarding, offboarding, ticket triage, and vendor management - so your team can focus on the work that actually moves the business instead of fighting their laptops.
We'll confirm details in the wizard · Custom pricing per engagement. Discovery call first, proposal within 5 business days.
What's included
- Ticket intake via email, Slack, or your preferred channel
- New-hire onboarding: device, accounts, training, and a calendar of first-week check-ins
- Offboarding: secure account decommissioning, data preservation, device retrieval
- Day-to-day support across Windows, macOS, mobile, printers, AV, and your SaaS stack
- Vendor management: ISP, telco, MSP partners, SaaS subscriptions, hardware suppliers
- Monthly metrics - volume, resolution time, repeat-issue patterns
What to expect
- 01
Embed and inventory
We get into your environment - identity, devices, SaaS, network - and document the current state. New tickets start landing within days of engagement.
- 02
Resolve and improve
Most tickets resolve in under an hour. Recurring issues become improvement projects: a flaky printer becomes a printer policy; password resets become SSO; lost devices become an MDM rollout.
- 03
Report and iterate
Monthly metrics, the top recurring issues, and the improvements we made or recommend. The goal is for ticket volume to trend down over time, not up.
Questions, answered
We target under 14 minutes to resolve high-priority issues, and same business day for most others. We publish actuals against targets monthly so you can hold us to it.
Virtual CIO advisory
Roadmap, budget, and vendor strategy - translated from board priorities to systems that actually get implemented.
Learn moreCloud migration & management
Microsoft 365, Google Workspace, AWS, and Azure - architected, migrated, and continuously optimized for cost and reliability.
Learn moreZero-trust security
Continuous endpoint monitoring, identity hardening, and active defense against ransomware and account-takeover.
Learn more
Let's talk through your setup.
One conversation, no obligation. We'll listen to what's actually breaking, point you to the right tier, and book a visit if it's the right move.