Device troubleshooting & repair
Fast, on-site diagnosis for the laptops, desktops, phones, tablets, and printers that have been creeping toward unusable - with a real fix, not a wipe-and-pray.
We'll confirm details in the wizard · Billed hourly, or $300/month on the Ryse Home Plan - 5 hours a month, banked up to 10. No trip fees inside Austin metro.
What's included
- Hands-on diagnosis across Windows, macOS, iOS, Android, and the weird stuff in between
- Hardware tests for storage, memory, batteries, and thermal performance
- Driver, firmware, and OS updates done correctly and verified working
- Malware scans, junkware removal, and start-up cleanup
- Printer and peripheral troubleshooting (Wi-Fi printers especially)
- Honest recommendation when a device is genuinely past its useful life
What to expect
- 01
Listen and reproduce
We start with how the problem actually shows up for you - not a script. Most diagnoses begin with reproducing the symptom in front of you.
- 02
Diagnose and fix
Hardware tests, log review, and targeted repairs on-site. We tell you what we're doing as we do it, and we stop and check in before anything destructive.
- 03
Verify and document
We don't pack up until the original symptom is gone and you've watched the verification. You get a short written summary of what was wrong and what changed.
Questions, answered
Most of the time, yes. Software issues, drivers, malware, slow boots, and printer headaches usually resolve in 1–2 hours. Hardware failures - failing drives, swollen batteries, screen replacements - may need a return visit if parts have to be ordered.
Home network & Wi-Fi
Mesh design, dead-zone elimination, and properly-segmented guest + IoT networks - tuned to how your home actually uses bandwidth.
Learn moreWork-from-home setup
Dual monitors, docks, hardwired internet, and the ergonomic basics that make a home office feel like an actual office.
Learn moreCybersecurity & scam protection
Real-world antivirus, ad-blockers, and household-level coaching to keep phishing and tech-support scams out of your inbox.
Learn more
Let's talk through your setup.
One conversation, no obligation. We'll listen to what's actually breaking, point you to the right tier, and book a visit if it's the right move.