Direct-line emergency support
Priority after-hours access to your named technician - no ticket queues, no hold music, no waiting until Monday. The line that exists because some problems can't wait.
We'll confirm details in the wizard · Billed hourly, or $720/month on the Executive Plan - 8 hours included, banked up to 16.
What's included
- Direct mobile + secondary line for genuine emergencies, 24/7
- Under-15-minute acknowledgement target, always
- Remote triage immediately; on-site response dispatched as needed
- Coverage during travel - your concierge can support remotely from anywhere
- Escalation paths to specialist partners (security, AV, ISP) when needed
- Quarterly review of what triggered emergencies so the underlying issues get fixed
What to expect
- 01
You call, we answer
Direct line straight to your concierge or their named backup. Under 15 minutes to acknowledge, always.
- 02
Triage and act
Most issues are resolved remotely within the first hour. When physical presence is needed, we're on the road immediately. You get continuous updates, not silence.
- 03
Root-cause and prevent
Every emergency gets a quiet post-mortem. If it can be prevented from happening again, it gets prevented. The goal is for emergencies to become rarer over time.
Questions, answered
You decide. Some clients call us only for true outages; others call us before a major dinner because the AV isn't responding. We don't gatekeep - if it's worth your call at midnight, it's worth our answer.
Dedicated technology concierge
A single, familiar technician who understands your properties, vendors, and preferences - and who answers when you call.
Learn moreLuxury smart home integration
Control4, Crestron, Lutron, and Sonos - designed, installed, and quietly maintained so the system never asks you for attention.
Learn morePrivate network & privacy
Enterprise-grade Wi-Fi, hardened gateways, dark-web monitoring, and a privacy-first architecture across every site you keep.
Learn more
Let's talk through your setup.
One conversation, no obligation. We'll listen to what's actually breaking, point you to the right tier, and book a visit if it's the right move.