One person who already knows the house.
Every Executive member has a named primary technician: the person who documented the house, knows which closet the rack is in and how the family likes the lights. They are on a direct line. When they are unavailable, a briefed backup steps in having read the same profile - so the first visit is never repeated.
- 1 named
- primary technician, on a direct line
- 1 briefed
- backup who has read the same profile
- Day one
- assigned when the plan starts
Meet the pair
See what your technician carries into every visit, and what happens on the day they're unavailable.
Your technician
Named on your plan
- Documented the house at the first visit
- Your principal point of contact
- On the direct line
Briefed backup
Named beside them
- Has read the same profile
- Introduced to you and the house
- Steps in when the primary is off
- Networks
- Devices
- Accounts
- Vendors
- Standing preferences
- Family members
- Staff members
The profile is why a backup is never a stranger: the Wi-Fi, the rack, the vendors, the gate code and how you like the lights are written down before anyone covers a visit.
An illustration of the plan terms with sample figures - your dashboard shows your own numbers once you join.
What to expect
- 01
Assigned when the plan starts
Your technician and their backup are named on your plan page from day one, with the direct line beside them.
- 02
The first visit documents everything
Networks, devices, accounts, vendors, staff and standing preferences go into your confidential profile - the thing the backup reads.
- 03
Continuity, whoever comes
Same person each time; when they're off, the backup arrives already briefed. Nobody starts from zero in your house.
What's included
- A named primary technician as your principal point of contact
- A direct line - message or call - to that person
- A briefed backup technician when the primary is unavailable
- Your household and, with your consent, your staff can reach the same line
Limits, and what bills separately
- The backup covers the primary's absences; outside service hours the response element's emergency remote support applies
- Changing your technician is a conversation with us, not a dashboard switch
Section 4 · Included Beyond the Hours
“A named primary technician as your principal point of contact, with a briefed backup technician when the primary is unavailable. Not drawn from your included hours.”
Where you'll find it
Dashboard · Plans · Executive Plan
The Technician card: your technician and their backup by name, and the direct line.
The Ryse app · Plans
The same card, with one tap to message or call.
Named technician, answered
We assign the technician whose skills fit your systems - integrated AV, networking, a particular platform - and introduce them at the first visit. If it isn't the right fit, tell us.
Read next
Documented profile
Networks, devices, accounts, vendors, staff and standing preferences - documented at the first visit, kept current, and shown to you on your plan.
Around-the-clock response
A 15-minute acknowledgement target at any hour, remote triage right away, and on-site dispatch ahead of the queue when it matters.
Multiple properties
The main house, the lake house, the pied-à-terre - up to 5 residences under one plan, one technician and the same Wi-Fi everywhere.
Executive Plan · $720/month
Named technician, and everything else in the Executive Plan.
Month to month, cancel anytime from your dashboard. Subscribe online in about two minutes.
Ready to get started?
Book a session or call us - we'll handle the rest.