Written down once. Kept current. Yours.
Good service survives people only when it is written down. Your technician documents the whole environment at the first visit - every network and its sealed password, every device and where it lives, the accounts the house runs on, the vendors behind them, the staff to coordinate with, and how you like things done - and keeps it current on every visit after. It is yours: shared with you on your plan, returned or deleted at your direction when the plan ends.
- 7
- sections, per property
- Sealed
- passwords and keys encrypted at rest
- Yours
- returned or deleted at your direction
Browse a sample profile
Flip through the sections of a documented home. Secrets stay sealed until someone with the right to see them asks.
- Shared
Hill House
Details: 5 GHz + 2.4 GHz, VLAN 10, UniFi Dream Machine
Wi-Fi password: •••••••• - Shared
Hill House Guest
Details: Isolated, 24-hour vouchers
Wi-Fi password: •••••••• IoT
Details: VLAN 20, no client isolation exceptions
Wi-Fi password: ••••••••
Yours: on cancellation the profile is returned to you or deleted at your direction.
An illustration of the plan terms with sample figures - your dashboard shows your own numbers once you join.
What to expect
- 01
Documented at the first visit
Networks, Devices, Accounts, Vendors, Standing preferences, Family members, Staff members - captured as your technician walks the house, with photos where they help.
- 02
Kept current, every visit
A new device, a changed vendor, a new preference - the profile moves with the house, so the backup technician and the audit always read the truth.
- 03
Shared with you, and yours
What your technician shares appears on your plan page, per property. On cancellation the profile is returned or deleted as you direct.
What's included
- Networks, Devices, Accounts, Vendors, Standing preferences, Family members, Staff members - one documented profile per property
- Secrets - Wi-Fi passwords, PINs, keys - sealed at rest and shown only to the staff who need them
- Photos of the rack, the panel, the closet, attached to the entries they explain
- Entries your technician shares shown to you on your plan page and in the app
Limits, and what bills separately
- The profile is kept by your technician; it is a working document, not a vault you edit
- Staff see the full profile; you see what is shared with you, which grows as the plan settles
- Hardware inventories for business premises belong with our Enterprise services
Section 4 · Included Beyond the Hours
“A confidential documented profile of your technology environment - networks, devices, accounts, vendors, staff contacts, standing preferences - maintained by us to support continuity of service and shown to you in your dashboard. Your documented profile remains yours; on cancellation we return or delete it at your direction.”
Where you'll find it
Dashboard · Plans · Executive Plan · a property
The property's page lists the profile entries shared with you, section by section.
The Ryse app · Plans · a property
The same entries, with the photos.
Documented profile, answered
Only the staff serving your plan, and only when they open the entry - secrets are encrypted at rest and every reveal is on the record. Nothing in the profile is emailed.
Read next
Named technician
A named technician on a direct line, with a briefed backup who has read the same profile. Never a stranger, never a ticket queue.
Privacy first
Confidentiality is a plan term, staff are background-checked, a mutual NDA is available before the first conversation, and your agreements live on your plan.
Multiple properties
The main house, the lake house, the pied-à-terre - up to 5 residences under one plan, one technician and the same Wi-Fi everywhere.
Executive Plan · $720/month
Documented profile, and everything else in the Executive Plan.
Month to month, cancel anytime from your dashboard. Subscribe online in about two minutes.
Ready to get started?
Book a session or call us - we'll handle the rest.