Acknowledged within 15 minutes, day or night.
Executive requests are dispatched ahead of the queue, and emergency remote support is available outside our published service hours. We work to acknowledge a request within 15 minutes at any hour - a target we hold ourselves to and state as such in the terms - with remote triage immediately and on-site dispatch when it matters.
- 15 min
- acknowledgement target, any hour
- Ahead
- of the queue for dispatch
- After hours
- emergency remote support for critical incidents
Pick an hour
Drag the clock to any time of day or night and follow what happens after you reach out.
The 15-minute acknowledgement is a service target stated as such in the terms, not a guarantee of response or resolution time.
T + 0
You reach out
2:00 am on a Tuesday: the direct line, a priority message, or the number on your plan page.
≤ 15 min
Acknowledged
A technician acknowledges within the 15-minute target - a target we hold ourselves to, at any hour.
Right away
Remote triage
Emergency remote support for a critical incident outside service hours; anything that can wait is first in line when hours open.
Agreed with you
On site, if it matters
An after-hours visit is agreed case by case; otherwise the first slot when service hours open at 7:00 am.
An illustration of the plan terms with sample figures - your dashboard shows your own numbers once you join.
What to expect
- 01
You reach out
The direct line, the priority message, or the number on your plan page - at 2 pm or 2 am.
- 02
Acknowledged, then triaged remotely
A technician acknowledges within the 15-minute target and starts remote triage straight away: what is down, what is at risk, what can be fixed from here.
- 03
On site when it matters
If hands are needed in the house, dispatch is scheduled ahead of non-member bookings - in service hours, or as agreed for a critical incident.
What's included
- Priority scheduling and dispatch ahead of non-member bookings
- A 15-minute acknowledgement target, at any hour
- Emergency remote support for critical incidents outside published service hours
- Remote triage as the first step, so the fix starts before anyone is on the road
Limits, and what bills separately
- 15 minutes is a service target we work to, not a guarantee of response or resolution time
- After-hours cover is remote emergency support for critical incidents; an after-hours on-site visit is agreed case by case
- Time spent on an incident is logged like any session and draws from your hours
Section 5 · Priority & After-Hours Response
“Your requests receive priority scheduling and dispatch ahead of non-member bookings. Emergency remote support for critical incidents is available outside our published service hours. We aim to acknowledge a request within 15 minutes at any hour - a service target we work to, not a guarantee of response or resolution time.”
Where you'll find it
Dashboard · Plans · Executive Plan
The Response card states the target and the after-hours number; the Priority line card is the fastest way to reach us.
The Ryse app
Message or call from the plan screen; replies arrive as notifications.
Around-the-clock response, answered
It is the target we hold ourselves to and write into the terms as a target. We don't sell guarantees we can't control - weather, a hospital visit - but we measure ourselves against it.
Read next
Named technician
A named technician on a direct line, with a briefed backup who has read the same profile. Never a stranger, never a ticket queue.
Quiet maintenance
A segmented network, a hardened gateway and dark-web monitoring for the whole family - firmware, configurations and security settings kept current between visits.
Included hours
8 hours of professional service every month across all your properties, logged to the minute, and banked up to 16 when a month is quiet.
Executive Plan · $720/month
Around-the-clock response, and everything else in the Executive Plan.
Month to month, cancel anytime from your dashboard. Subscribe online in about two minutes.
Ready to get started?
Book a session or call us - we'll handle the rest.