5 hours of expert help, every month.
The plan opens every billing month with 5 fresh hours of support. A technician comes to the house or joins remotely, logs the time actually worked, and that is what draws down your hours. Wi-Fi, computers, printers, TVs, smart home, backups, and the questions in between - covered time never produces an invoice.
- 5 hrs
- included every month
- Any device
- Wi-Fi, computers, printers, TVs, smart home, backups
- Whole household
- everyone at your service address
Try a month on the plan
Tap the jobs a typical month might bring. The meter shows how far your hours stretch, what banks, and what would happen past them.
- This month's hours
- Banked hours
- Unused, carries forward
- Extra time, member rate
The same work booked hourly at $120/hr: $300.
An illustration of the plan terms with sample figures - your dashboard shows your own numbers once you join.
What to expect
- 01
Book a visit or a remote session
From your dashboard or the Ryse app, pick a day and an available time. On site or remote - the same hours cover both.
- 02
The technician logs the time worked
Only the actual duration of the session counts, by the minute. There is no minimum visit and no trip fee inside the Austin metro.
- 03
Your hours draw down, the rest banks
What you use comes off the month's 5; what you don't carries into next month, up to 10 hours. Your dashboard always shows what's left.
What's included
- On-site visits anywhere inside the Austin metro, with no trip or travel fees
- Remote sessions - screen sharing, a phone call, a quick fix from our desk
- Every member of your household at your service address
- Home networking and Wi-Fi, computers and mobile devices, printers, TVs and streaming, consumer smart-home gear, data backup, and the coaching in between
- A work-from-home desk setup, as part of the same hours
Limits, and what bills separately
- Time past your banked hours bills at the $89/hr member rate - we tell you before a visit is likely to run over
- Hardware, parts, software licenses and third-party services are billed separately, with your approval
- Work that needs a licensed trade (in-wall electrical), forensic data recovery and business IT environments are outside the plan
Section 3 · Included Hours & Banking
“Each billing month includes 5 hours of residential technology support - on-site visits within the Austin metropolitan area and remote sessions, including a work-from-home desk setup - for members of your household at your service address. Time is drawn down by the actual duration the technician logs for each session.”
Where you'll find it
Dashboard · Plans · Home Plan
The Hours card: this month's hours, what you've used, what is banked, and every visit behind the numbers.
The Ryse app · Plans
The same numbers, and Book a visit from the plan screen.
After each visit
A service report lands in your inbox with the time logged.
Included hours, answered
Yes. A remote session is logged by its duration like a visit. It is usually the quickest way to use a small slice of your hours - a printer that stopped, a setting that moved, a question before you click.
Read next
Hours bank
Unused hours carry into the next month, up to 10 at a time - so the month the printer, the Wi-Fi and the new phone all land is covered.
Member rate
Time beyond your banked hours bills at the $89/hr member rate in 30-minute steps - invoiced after the visit, no trip fees.
Priority line
Message a technician directly - the suspicious email, the strange pop-up, the quick question - and get scheduled ahead of hourly customers.
Ryse Home Plan · $300/month
Included hours, and everything else in the Ryse Home Plan.
Month to month, cancel anytime from your dashboard. Subscribe online in about two minutes.
Ready to get started?
Book a session or call us - we'll handle the rest.